Student Scenarios
I uploaded the wrong document to the wrong folder
If a student uploads the wrong document or to the wrong folder, there is no way to delete the document from the platform. Please advise them to simply re-upload the correct document or to the correct folder. Our reviewers will be able to see all ...
Why was I not successful at the time of my review?
Students can check the reasons they did not pass their ERV review by checking their inbox in their Verified profile. Their most recent status note will list the reasons they failed along with outstanding documents that will need to be submitted at ...
Why hasn’t my status been updated?
It can take up to 2 business days for students to receive a status update. Please advise the student to be patient while waiting for an update and to contact the Help Desk if they haven’t received an update after 2 business days.
Activation Links and Password Resets
If a student does not receive an activation link, you can resend it from your admin profile. Go to the “Students” tab, search for the student, and click the “Send Activation Link” button located at the bottom left corner of the screen. Please note ...